How does what a household wants get transferred as a requirement to the appliance companies and present itself as a brand new product with all bells and whistles?
How would a household need be transferred as a requirement to the appliance companies, and present itself as an efficient upgrade, or a brand new product with all bells and whistles?
Before getting into the data part, let’s consider a few questions.
When did you buy your washing machine?
How many loads / what types of load do you do per week?
What kind of errors did you encounter, and how did you fix them?
How much water does the washer use?
Does it use more or less water than the promised number of gallons?
Next set of questions:
If GE or Samsung appeared door-to-door and asked these questions (I am sure they must have at some point).
Do you have time time to answer?
Are you available to answer?
Are you willing to share the information?
Are you capable of answering with accurate details?
Is the information you share accurate enough for the data to make its way through a new feature or efficiency improvement?
Would it not be prudent to collect accurate information from a readily available source? Let’s say from the machine while it does what it is supposed to do.
From a customer service perspective, the ability to debug a machine remotely could eliminate a trip for the service personnel, and even reduce the maintenance costs for the manufacturer.
Companies spend generously to get user reviews to ensure they produce what people want. However, most of the time, people who sign up willingly to do it do not represent the majority of households.
Just these two factors alone would make considerable cost savings for manufacturers, and hopefully, the cost savings might trickle down to the users. In short, when you are ready for the next washer, and you end up with an efficient machine, you could thank all the IoT users who are sharing data currently. I think the improved efficiency would ultimately compensate for the lack of privacy a little IoT device sends across as its data.
In a conversation with a friend, I realized that many are viewing the recent ring doorbell security issue as a reason not to get an IoT device/appliance. The solution that will not stop a data scientist from getting the needed data is to set up 2 or more Wi-Fi networks and connect the devices to one and use a different one for personal use.